Last Updated: [10/28/2024]

Welcome to Iris + Viola Home, LLC. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1.      Acceptance of Terms

By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our services. These Terms may be updated periodically, and your continued use of the site constitutes acceptance of any changes.

2.      Services Offered

Iris + Viola Home, LLC specializes in home staging, styling and high-quality home décor. Our services include:

• Home staging consultation, implementation, and photography

• Sale of handcrafted home décor pieces, including artwork, furniture, and accessories

• Personalized design advice and service to help you create spaces that reflect your unique style

While we strive to provide accurate information about our services and products, we do not guarantee that all services or products will be available at all times.

3.      User Accounts

3.1.             Account Creation

To access certain features of our website, including purchasing products, you may need to create a user account. You must provide accurate and complete information during the registration process.

3.2.             Account Security

You are responsible for maintaining the confidentiality of your account credentials, including your password. You agree to notify us immediately if you suspect any unauthorized use of your account.

3.3.             User Responsibility

You are responsible for all activities that occur under your account. Iris + Viola Home, LLC is not liable for any loss or damage arising from your failure to maintain the security of your account.

3.4.             Account Termination

We reserve the right to suspend or terminate your account at our discretion, without notice, if we believe you have violated these Terms and Conditions or engaged in any fraudulent or unlawful activity.

4.      Product Information

4.1.             Product Descriptions

We strive to provide accurate descriptions and images of our products. However, we do not guarantee that product information, including prices, availability, or descriptions, is error-free, complete, or current.

4.2.             Pricing

Prices are subject to change without notice. The price charged will be the price displayed at the time of your order, excluding any applicable taxes or shipping fees.

4.3.             Availability

All products are subject to availability. We reserve the right to limit the quantity of items purchased or discontinue any product at our discretion.

4.4.             Color Accuracy

We make every effort to display product colors accurately; however, the actual colors you see may vary depending on your monitor settings. We cannot guarantee that your monitor's display of any color will be accurate.

4.5.             Product Use

You agree to use products purchased from Iris + Viola Home, LLC only for their intended purposes and in accordance with any guidelines or instructions provided.

4.6.             Feedback and Reviews

We welcome and encourage customer feedback and reviews. By submitting a review, you grant us the right to use, modify, and publish your feedback for promotional purposes.

5.      Orders

5.1.            Order Placement

5.1.1.      How to Place an Order:
You can place an order through our website by selecting the desired products, adding them to your cart, and completing the checkout process. You must provide accurate and complete information during the order process.

5.1.2.      Order Confirmation:
Once you have placed an order, you will receive an order confirmation via email. This confirmation will include your order number, details of the products purchased, and the total amount charged. Please review this information carefully and contact us immediately if there are any discrepancies.

5.2.            Payment

5.2.1.      Payment Methods:
We accept various payment methods, including credit/debit cards. All payment information must be provided at the time of purchase.

5.2.2.      Payment Processing:
Your payment will be processed at the time of order placement. By submitting your payment information, you authorize us to charge your selected payment method for the total amount of your order.

5.2.3.      Sales Tax:
Applicable sales tax will be calculated based on your shipping address and included in your total order amount at checkout.

5.3.            Order Changes and Cancellations

5.3.1.      Order Changes:
If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but changes can only be made if the order has not yet been processed for shipment.

5.3.2.      Order Cancellations:
Orders can only be canceled before they have been processed. Once an order is in transit, it cannot be canceled, and you must follow our return policy for any issues.

5.4.            Order Processing

5.4.1.      Processing Time:

Orders are typically processed within 3-5 business days from the date of order confirmation. This timeframe may vary based on product availability, order volume, and any potential holidays.

5.4.2.      Business Days:

Business days refer to Monday through Friday, excluding holidays recognized by Iris + Viola Home, LLC. Orders placed on weekends or holidays will be processed on the following business day.

5.4.3.      Delays: 

We strive to process and ship orders promptly; however, delays may occur due to factors such as product availability and high order volume.  All our products are handmade. In order to provide you with the highest quality pieces, some delay may occur.  We will do our best to keep you informed of processing time before and after order placement.  Iris + Viola Home, LLC is not responsible for delays caused by circumstances beyond our control.

5.4.4.      Contacting Us:

If your order has not been processed within the stated timeframe, please contact us at contact@irisandviolahome.com for assistance. We will investigate the issue and provide an update as soon as possible.

5.5.            Shipping and Delivery

5.5.1.      Shipping Options:
After processing, your order will be shipped using the selected shipping method at checkout. Estimated delivery times will be provided based on your chosen shipping option and destination.

5.5.2.      Delivery Estimates

While we provide estimated delivery times, please note that actual delivery dates may vary based on shipping carrier performance, weather conditions, and other unforeseen factors.       

5.5.3.      Delivery Issues:
If your order does not arrive within the expected timeframe, please contact the shipping company. They are best equipped to assist you in tracking your order and resolving any delivery issues.  Please ensure you are able to promptly collect your shipped item to avoid loss due to theft. Iris + Viola Home, LLC is not responsible for lost or stolen items.

5.6.            Order Accuracy

5.6.1.      Product Descriptions:
We strive to provide accurate product descriptions and images. However, variations in color, texture, and appearance may occur due to lighting and monitor settings.

5.6.2.      Order Confirmation:
It is your responsibility to review the order confirmation for accuracy. If you notice any errors in your order details, please contact us immediately.

5.7.            Limitations

5.7.1.      Availability:
All products are subject to availability. In the event that a product is out of stock after your order has been placed, we will notify you as soon as possible and provide options for resolution.

5.7.2.      Refusal of Service:
Iris + Viola Home, LLC reserves the right to refuse or cancel any order at our discretion, including but not limited to orders that appear to be fraudulent or violate our terms.

6.             Return Policy

6.1.            Final Sale

 All sales are final. We do not accept returns or exchanges unless the item arrives damaged.

6.2.            Damaged Items

If your item arrives damaged, please contact us within 48 hours of receiving your order. You will need to provide photographic evidence of the damage for us to process your claim.

6.3.            Resolution

 Once we receive your damage report, we will review the information and determine the appropriate resolution, which may include a replacement, store credit, or a full refund at our discretion.

6.4.            Eligibility

 To be eligible for a damage claim, items must be reported as damaged upon receipt. Claims of damage after 48 hours of delivery cannot be processed.

6.5.            Exclusions

This policy does not apply to items that have been used, altered, or mishandled after delivery.

6.6.            Contact Information

For any damage claims, please contact us at contact@irisandviolahome.com or through our website’s contact form with your order number and details about the issue.

7.       Intellectual Property

7.1.            Ownership
All content on our website, including text, graphics, logos, images, and designs, is the property of Iris + Viola Home, LLC and is protected by copyright, trademark, and other intellectual property laws.

7.2.            Limited License
You are granted a limited, non-exclusive, and non-transferable license to access and use our website for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

8.        Limitation of Liability

8.1.            General Limitation
Iris + Viola Home, LLC shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website, product, or services. Our total liability for any claim related to your use shall not exceed the amount you paid for the product or service in question.

8.2.            Product Use
You assume full responsibility for any damage or loss resulting from the use of our products. We are not responsible for any issues arising from improper installation, use, or maintenance of our products.

9.       Indemnification

You agree to indemnify, defend, and hold harmless Iris + Viola Home, LLC, its officers, directors, employees, and agents from any claims, damages, liabilities, costs, and expenses, including reasonable attorney fees, arising out of your use of our website, products, and services your violation of these Terms and Conditions, or your violation of any rights of another party.

10.   Changes to Terms

Iris + Viola Home, LLC reserves the right to update or modify these Terms and Conditions at any time. We will notify you of any changes by posting the new Terms on our website. Your continued use of the site after any changes constitutes acceptance of the new Terms.

11.   Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Colorado. Any disputes arising under or related to these Terms shall be resolved exclusively in Denver County.

12.   Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at contact@irisandviolahome.com or through our website’s contact form.

By using our services and purchasing our products, you acknowledge that you have read, understood, and agree to these Terms and Conditions. Thank you for choosing Iris + Viola Home, LLC!